Reach your customers: 2-way multichannel messaging enables immediate private connections with customers on their terms. Interactive, conversational messaging lets your customers start the conversation in real time or respond instantly letting you capture input and address concerns the moment they come up.
Ivytalk Reach delivers:
A solution to improve loyalty and enhance the customer experience by easily enabling customers to choose the type of notifications they want and how they want to receive them.
The ability for the utility to offer the options for customers to receive everything from special events, offers, or the opportunity to provide private feedback about your organization.
A low cost, hosted, easy to execute solution that will improve customer communications allowing them to choose from email, SMS/text, mobile app, or through social media or any combination of these. The solution is private and easy to use.
A highly effective solution that is easily customizable but does not require integration to your existing systems- and there is no software or hardware to install.
Connect with your employees: A private business messaging enables immediate communications to any combination of management, employees, and work teams, and even people outside the company, such as suppliers.
Ivytalk Connect benefits include:
Highly scalable solution that serves organizations with a few contacts to a million or more. The solution is carrier-grade, hosted and geographically redundant. No hardware or software for you to install.
Easily target messages to groups and subgroups with our easy to use interface; an infinite number of groups and subgroups are available.
Quick to set up and get started. Create as many groups and subgroups as needed, then select the group(s), compose your message, and send.
Messages are delivered to each person in the method they prefer; via email, SMS text, or pager, using any device they prefer; desktop, phone, tablet or pager. Everyone is more likely to receive the message.
Replies are handled flexibly; in ‘chat’ mode, everyone can send and see the replies. Using ‘dispatch’ mode, the replies are private and can be sent to any desired address or device.
Try Ivytalk Connect or Reach Basic today for FREE or select a Premium plan. There are no long term contracts and you may cancel at any time. If you need a larger plan or custom features, please don't hesitate to contact us. Our goal is your complete satisfaction with our service.
Ivytalk Connect Brochure (PDF)
Ivytalk Reach Brochure (PDF)
Ivytalk Reach Hospitality Product Brief (PDF)
Ivytalk Connect Hospitality Product Brief (PDF)
Examples for Ivytalk Reach
Customer Communication: Use Ivytalk to enable customer communication in real time. For example, you can use this tool to notify diners that their table is ready, that a spot has opened in the bar, or the customer can use it to let the valet service know that they are ready to retrieve their car via SMS/Text, email, or mobile app notification.
Customer Feedback: Use Ivytalk to capture customer feedback on the spot rather than sending them to a website or phone survey. Restaurants can get real time feedback from their diners. Any point of sale experience can be rated through a quick and simple text message.
Multichannel Marketing: In today's world, you can't afford to ignore any channel. Use our solution to easily deliver information to your customers via email, SMS/text and smart phone app. Personalized and targeted.
Examples for Ivytalk Connect
Filling Shift Vacancies: Rather than wasting time trying to contact people on the phone, a manager can type a message, select a group and send. Or, a manager can set up a chat group for the employees and let them work out their own shift changes quickly and easily.
Contingency Communications: With Ivytalk Connect, groups and subgroups are built in to your communication network. You can map it to your organizational structure and contact the exact staff when they are needed.
Administrative Notifications: Easily send timely messages to your employees: new schedules, advance notice of coming changes, team meetings, business continuity communications.