Systems outages of all types can occur as a result of human error, equipment failure, and natural events. Outages cost enterprises in terms of reputation, regulatory complaints, and workforce productivity. Landline and cellular voice communication networks are often congested and less effective than messaging during an outage; email connections are more available and SMS text messages get delivered even under congested network or poor signal conditions.
Notify Everyone in Your Network Quickly and Efficiently
Deliver outage notifications quickly
Reach your customers on any device
Notify employees and partners of outage status
Easily send customized message to all groups from any location
Use Ivytalk's notification application to post on your website
Customers select the type of notification they wish to receive such as outages for particular geographic areas
Custom delivery means they can choose to receive them on their phone, laptop, and tablet via email, SMS text or social media
Regular updates from you reduces frustration and improves service metrics
Ivytalk can serve as your back up communication solution; this hosted and geographically redundant solution is available even if you have an outage
Pre-map all groups and subgroups in your organization by department and work groups
Enables easy messaging to anyone on any device they choose
Ivytalk automatically records all messages to meet regulatory and risk management requirements
Try Ivytalk Connect or Reach Basic today for FREE or select a Premium plan. There are no long term contracts and you may cancel at any time. If you need a larger plan or custom features, please don't hesitate to contact us. Our goal is your complete satisfaction with our service.
Ivytalk Connect Brochure (PDF)
Ivytalk Reach Brochure (PDF)
Outage Notifications Application Note (PDF)
Gartner estimates that the typical corporation experiences 87 hours of network downtime per year, at a cost of $42,000 per hour, resulting in an annual loss of $3.6M.
In December 2008, an ice storm in the northeast U.S. resulted in a major disruption of power and communications connectivity to millions of utility, communications, and Internet customers. Some enterprises found themselves without service for more than a week.
More recently, in March 2012 a severe windstorm caused a Seattle City Light relay to fail. The outage affected over 28,000 customers throughout Seattle and took days to fully restore
According to the IT Process Institute, resolution time per outage (MTTR) is around 200 minutes and “80% of unplanned outages are due to ill-planned changes made by administrators ("operations staff") or “developers."
Telephone Online reports that a bad reputation spreads much faster than that of a good reputation, at a rate of 24:1.